gso789 Privacy Policy

Definitions

The following terms carry specific meanings throughout this Privacy Policy:

• "gso789" — refers to the gso789 online casino and sports betting platform accessible at https://gso789.pro, including all associated services, tools, and content.
• "We", "Us", "Our" — refers to gso789 and its operating entity.
• "You", "Member", "User" — refers to any individual who visits, registers on, or uses gso789 in any capacity.
• "Personal Data" — refers to any information that identifies or could reasonably be used to identify a living natural person, including name, email address, date of birth, national identity number, device identifiers, and IP address.
• "Processing" — refers to any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, and deletion.
• "KYC" — Know Your Customer; the identity verification process conducted by gso789 to confirm a member's identity prior to processing withdrawals or at any point where verification is deemed necessary.
• "Third-Party Providers" — refers to licensed game studios, payment processors, fraud-prevention services, and analytics providers that gso789 engages to deliver its services.
• "Cookies" — refers to small data files placed on your device by gso789's platform for the purposes described in Section 10.

Scope & Application

This Privacy Policy applies to all Personal Data collected by gso789 in connection with the operation of its platform and the delivery of its services. It covers data collected through the gso789 website at https://gso789.pro, through any mobile-optimised version of that site, and through all interactions between you and gso789's customer support team, whether via live chat, WhatsApp, or email.

This policy applies to all registered members, prospective members who visit the platform without registering, and any individual who contacts gso789 support regardless of whether they hold an account.

This policy does not apply to the privacy practices of Third-Party Providers whose game interfaces, payment pages, or external sites you may access via gso789. Those parties operate under their own independent privacy policies, and gso789 accepts no responsibility for their data practices. We encourage you to review the privacy policies of any third-party service you interact with.

gso789 primarily serves members based in Indonesia. Where applicable, the data practices described in this policy are intended to be consistent with internationally recognised privacy standards, including principles of data minimisation, purpose limitation, and storage limitation.

Data We Collect

gso789 collects the following categories of Personal Data, grouped by type:

3.1 Registration & Identity Data

• Full legal name.
• Date of birth (used to verify the 21+ age requirement).
• Residential address in Indonesia (city, province, postal code).
• Email address and mobile phone number.
• Username and encrypted password.

3.2 KYC & Verification Data

• Copies of government-issued identification documents, including Indonesian national identity card (KTP) or passport.
• Proof of residential address documents (e.g., utility bills, bank statements dated within 90 days).
• Proof of payment method ownership (e.g., bank account statements for BCA, BRI, BNI, or Mandiri; screenshots of registered e-wallets such as OVO, DANA, GoPay, ShopeePay, or LinkAja).
• Selfie photographs where requested as part of the KYC process.

3.3 Financial & Transaction Data

• Deposit and withdrawal history, including transaction amounts, dates, and payment channels used.
• Bank account details and registered e-wallet identifiers associated with your account.
• Bonus credit activity and wagering history for the purpose of bonus compliance.

3.4 Gaming & Betting Activity Data

• Records of all bets placed, games played, outcomes, and session durations.
• Product preferences, game category usage patterns, and betting frequency.
• Win/loss records maintained for responsible gaming monitoring and regulatory compliance.

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Session timestamps, page navigation paths, and click-stream data collected via cookies and analytics tools.
• Device identifiers used for fraud prevention.

3.6 Communications Data

• Records of all interactions with the gso789 support team, including live chat transcripts, WhatsApp message logs, and email correspondence.
• Responses to surveys, promotions, and feedback requests where you choose to participate.

How We Collect Data

gso789 collects your Personal Data through the following methods:

• Directly from you: when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact our support team, or participate in a promotion.
• Automatically during platform use: through cookies, server logs, and analytics tools that record technical and behavioural data as you navigate the gso789 platform.
• From Third-Party Providers: payment processors and fraud-detection services may provide us with transaction outcome data and risk scores associated with your payment activity. Game providers may supply us with session and outcome data generated within their game interfaces.
• From publicly available sources: in limited circumstances, gso789 may consult publicly available records to validate the accuracy of identity or address information you have provided.

Purposes & Legal Basis for Processing

gso789 processes your Personal Data for the following purposes, each supported by a recognised legal basis:

Where we rely on your consent as the legal basis for processing (for example, sending you personalised promotional offers by email), you may withdraw that consent at any time by contacting our support team or updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Data Sharing

gso789 does not sell, rent, or trade your Personal Data to third parties for their own commercial use. We share your data only in the following circumstances and only to the minimum extent necessary:

• Licensed game providers (including Evolution Gaming, Pragmatic Play, PG Soft, Microgaming, NetEnt, and Spribe): session identifiers and account tier data are passed to game providers to enable authenticated access to game instances. These providers process this data under their own data processing agreements with gso789.
• Payment processors and e-wallet providers (including processors facilitating transfers via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja): transaction data necessary to process deposits and withdrawals is shared with the relevant payment partner for that specific transaction.
• Fraud prevention and security services: technical and device data, along with transaction metadata, may be shared with specialist fraud-detection providers to identify and prevent unauthorised account access, money laundering, and bonus abuse.
• KYC verification services: identity documents submitted during the KYC process may be processed by a third-party identity verification provider operating under a data processing agreement with gso789.
• Legal and regulatory authorities: gso789 will disclose Personal Data to law enforcement agencies, courts, or regulatory bodies where required to do so by a valid legal obligation, court order, or regulatory direction, without prior notice to the member where legally required.
• Business transfers: in the event of a merger, acquisition, or sale of substantially all of gso789's assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All Third-Party Providers who process Personal Data on gso789's behalf are required to implement appropriate technical and organisational security measures and to process data only on gso789's instructions.

International Data Transfers

As an internationally operated platform serving members in Indonesia, gso789 may transfer your Personal Data to servers and Third-Party Providers located outside Indonesia. Such transfers may occur in connection with cloud infrastructure services, game provider data centres, and fraud prevention systems hosted in other jurisdictions.

Where Personal Data is transferred internationally, gso789 takes steps to ensure that appropriate safeguards are in place, including the use of data processing agreements that impose data protection obligations on the recipient equivalent to those applied by gso789.

By creating a gso789 account and providing your Personal Data, you acknowledge and consent to the transfer of your data outside Indonesia for the purposes described in this Privacy Policy.

Data Retention

gso789 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and operational obligations. The following general retention principles apply:

• Active account data: retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC documents: retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: retained for a minimum of five (5) years from the date of each transaction.
• Support communications: retained for a minimum of two (2) years from the date of the interaction, or longer where the communication relates to an unresolved dispute or legal proceeding.
• Technical and device data (logs): retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing consent records: retained until consent is withdrawn and for a reasonable period thereafter as evidence of prior consent.

At the end of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Security Measures

gso789 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• TLS/SSL encryption for all data in transit between your browser and gso789's servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records.
• Access controls: Personal Data is accessible only to gso789 personnel and authorised third parties who have a legitimate operational need for that access. All access is logged and audited.
• Two-factor authentication options available to members to further secure their accounts.
• Penetration testing and vulnerability assessments conducted periodically to identify and remediate security weaknesses.
• Fraud monitoring systems that operate continuously to detect unusual account activity, multi-accounting, and suspicious transaction patterns.
• Incident response procedures: in the event of a data breach that is likely to result in a risk to your rights, gso789 will notify affected members and take all reasonable steps to contain and remediate the breach promptly.

Cookies & Tracking Technologies

gso789 uses cookies and similar technologies to operate the platform, maintain session integrity, and understand how members interact with the site. The following categories of cookies are used:

gso789 does not use third-party advertising or retargeting cookies. You will not be tracked across other websites for the purpose of serving gso789 advertisements.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary or fraud-prevention cookies will impair or prevent your access to the gso789 platform.

Your Privacy Rights

As a gso789 member, you have the following rights with respect to your Personal Data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond to all valid requests within thirty (30) days.

• Right of Access: You have the right to request a copy of the Personal Data we hold about you, along with information about how it is being processed.
• Right to Rectification: If any of the Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You have the right to request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where it has been unlawfully processed. This right is subject to our legal retention obligations — we may be required to retain certain data for a minimum period regardless of your request.
• Right to Restriction: You have the right to request that we restrict the processing of your Personal Data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive a copy of your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing that is based on legitimate interests, including profiling for marketing personalisation. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

gso789 will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

Minors

gso789 does not permit persons under the age of 21 to register an account or use its services. The date of birth collected at registration is used to enforce this age restriction. Where gso789 discovers or reasonably suspects that a member is under 21, the account will be immediately closed, all pending transactions cancelled, and any data held in connection with that account deleted as promptly as legally permissible.

If you believe that a minor has registered on gso789, please contact our support team immediately so that the account can be reviewed and closed without delay.

Third-Party Links & Services

The gso789 platform may display branding or contain references to Third-Party Providers such as game studios (Evolution Gaming, Pragmatic Play, PG Soft), payment channels (BCA, BRI, OVO, DANA, GoPay), and sports data providers. These references exist within the gso789 environment and do not constitute endorsement of, or responsibility for, the privacy practices of those third parties.

If you navigate away from gso789 to a third-party website or application, this Privacy Policy no longer applies. We strongly encourage you to review the privacy policies of any third-party service before providing them with your Personal Data.

Policy Amendments

gso789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and display a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically. Your continued use of gso789 following the posting of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the amended policy, you should cease using gso789 and may request account closure by contacting our support team.

For changes that we consider particularly significant — such as a material change to the purposes for which we process your data, or to the categories of third parties with whom we share it — we will take additional steps to bring the change to your attention, which may include direct notification by email where we hold a valid email address for you.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which gso789 handles your Personal Data, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 from within your gso789 account — the fastest way to reach us.
• WhatsApp: +62 812 0000 7897 — available 24/7 with Indonesian-speaking agents.
• Email: [email protected] — responses within 24 hours under normal conditions.

We are committed to resolving all privacy-related concerns promptly and transparently. If you submit a complaint, we will acknowledge receipt within 5 business days and provide a substantive response within 30 days. Where more time is needed to investigate a complex matter, we will inform you of the expected timeline.

For further information about gso789's policies and commitments, please refer to our Terms & Conditions, our Responsible Gaming page, or our FAQ.